In Stock, but Invisible: The Zero-Results Problem
Why customers can't find your products even though they're in your catalog
A customer searches for "sneakers" – the shop stocks them, but only lists them as "trainers." The result: zero results, even though the goods are right there. Up to 15% of all site searches end exactly this way, and each one reduces purchase probability by as much as 88%. The real problem almost never lies in the product range, but in four avoidable flaws in search logic. We show you what they are – and how to fix them before they cost you more revenue.